Maintenance and Property Inspections
We know that a well-maintained home results in quicker rentals, lower turnovers, and in general, happier tenants! We offer our residents a secure portal to submit all maintenance issues, which can be accessed online with a simple click. Our Vendors are trustworthy and very quick to respond. We coordinate and communicate with the tenants, with you, and vendors for our maintenance scenarios. Protecting and maintaining your home and your investment is a top priority for us.
Vendor bills and receipts are emailed monthly with Owner Statements and are also available through our online Owner Portal.
How This Benefits You
- We offer quality repairs at competitive prices
- You can rest easy knowing your home is protected nights, weekends and holidays
- Accurate billing so you can keep track of your investment
- Prompt response to protect your property and keep your tenants happy
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Owner or Renter?
As Your Richmond Property Manager, We Take Care of Everything.
Marketing
We use a variety of marketing channels to reach potential tenants, including online listings, social media, and local advertising. Our goal is to keep your property occupied at all times.
Tenant Screening
We take the guesswork out of tenant selection by conducting thorough background and credit checks. Our goal is to find reliable and responsible tenants for your property.
Rent Collection
We handle rent collection and ensure that payments are made on time. We also provide detailed financial reporting, so you always know where your money is going.
Maintenance
We possess a network of trusted contractors capable of handling any repair or maintenance issue that may arise. Our contractors offer tiered rates based on the type of service required and the urgency of your needs.
Financials
We track your financials and reports to you monthly through our secure, advanced and fully automated web-based accounting system. With our detailed financial reporting tools, it's never been easier to keep tabs on your investment.
Eviction Protection
In the unfortunate event that a tenant needs to be evicted from your rental, we will cover the cost of a simple uncontested eviction (some restrictions apply) and ensure your investment is protected.
you’re protected with our guarantees
Happiness Guarantee
We believe in quality customer service. If for any reason you wish to discontinue your service with us, you can cancel your agreement at any time with no penalties.
Results Guarantee
With our results guarantee you don’t pay us until we show results! If we are leasing your property for you, we do all the work up front and you don’t pay us until you get a qualified tenant. That means we aggressively market and show your property, screen the tenants, handle all of the paperwork and perform a move-in inspection...all before we get paid anything.
Leasing Guarantee
Our leasing guarantee states that if a tenant does not fulfill at least 8 months of a lease term, we will find you a new tenant for free.
30 Day Guarantee
If we are unable to lease your home in 30 days or less based on our analytical price points, we will give you ONE month of management free!
Pet Guarantee
For any pet that we approve, we guarantee our owners up to $350 in damage protection for any pet damage.